Refund Policy

Last updated 27 September 2026

We want you to pay for tududi Cloud only if it is working for you.

First payment: 14-day money-back

If tududi Cloud is not for you, email info@tududi.com within 14 days of your first payment and we will refund it in full, no questions asked. This applies to both monthly and yearly plans.

Renewals

Renewal payments are not refunded, but you can cancel at any time from Profile › Billing and you will not be charged again. You keep access until the end of the period you have already paid for.

If you forgot to cancel a yearly plan and contact us within 14 days of it renewing without having used the service since, we will refund that renewal too.

Our mistakes

If you were charged twice, charged after cancelling, or could not use the service because of a problem on our side, tell us and we will put it right, including a refund where appropriate.

If we shut down

If we ever close tududi Cloud, we will refund any unused prepaid time on yearly plans.

How refunds are paid

Payments are processed by Lemon Squeezy, our merchant of record, so refunds go back to the original payment method through them. They usually arrive within 5 to 10 business days, depending on your bank.

Your legal rights

This policy adds to, and does not replace, any rights you have under consumer law where you live. EU and UK consumers have a right to withdraw from a purchase within 14 days; the money-back guarantee above covers that period in full.